Winmr Terms and Conditions – Complete Platform Usage Guide

These Terms and Conditions ("Terms") constitute a legal and binding agreement between you as the user ("Member") and winmr as the platform operator ("Platform"). This document governs all aspects of the use of the website, mobile application and all services provided by winmr.

By clicking the "Register" button, accessing any part of the winmr platform, or using any of our services, you confirm that you have read, understood and agree to comply with all terms stated herein, as well as our Privacy Policy which forms part of this agreement.

These Terms are supplementary to, and do not replace, any specific terms that may apply to particular promotions, games or services on the winmr platform. In case of conflict, the more detailed specific terms will apply.

To register and use winmr services, you must meet all of the following eligibility criteria without exception:

• You are at least 18 years old or have reached the legal age for gambling activities in your jurisdiction, whichever is higher.
• You are an individual registering on your own behalf — registration on behalf of others is not permitted.
• You have full legal capacity to enter into a binding agreement.
• You are not located in any jurisdiction where the use of the winmr platform is prohibited or restricted by local law.
• You are not an employee, contractor, agent or immediate family member of any winmr employee.

By registering, you represent and warrant that all information you provide is true, accurate, current and complete. You are fully responsible for ensuring your account information is kept up to date.

Each individual is only permitted to have one (1) account on the winmr platform. Registration of multiple accounts by the same individual is a serious violation of these terms and may result in closure of all related accounts as well as forfeiture of all balances and bonuses.

As part of the registration and verification process, winmr conducts a Know Your Customer (KYC) process which requires you to submit the following documents:

• Valid Malaysian identity card (MyKad) or passport
• Proof of current address (utility statement or bank statement not more than 3 months old)
• Bank account information for withdrawal purposes
• Any additional documents requested by the winmr compliance team

Accounts that have not completed the KYC process may have certain limits on withdrawals. The KYC process is typically completed within 24 hours after all required documents are received and verified.

You are fully responsible for maintaining the confidentiality of your password and winmr account login information. Please notify our support team immediately if you suspect any unauthorized access to your account.

Winmr provides a variety of payment methods suitable for Malaysian users, including DuitNow, FPX (online banking), Touch 'n Go eWallet, Boost, GrabPay and direct bank transfer. All financial transactions are processed in Malaysian Ringgit (MYR).

The winmr deposit and withdrawal policy is as follows:

• Deposits are typically credited to the account within minutes after successful payment confirmation.
• Withdrawals are processed within the stipulated timeframe according to the selected payment method.
• Minimum and maximum deposit and withdrawal limits apply and may vary according to payment method and member VIP tier.
• All withdrawals will be processed to the same payment method used for deposit, unless in certain circumstances at winmr's discretion.
• Winmr reserves the right to request additional verification before processing withdrawals to ensure security and comply with anti-money laundering (AML) requirements.

Winmr does not charge any processing fees for standard deposits or withdrawals. However, third-party payment providers may impose their own charges which are beyond winmr's control.

Winmr offers various bonuses and promotions to members from time to time. Each bonus and promotion is subject to its own specific terms and conditions stated alongside the respective offer. Those specific terms override the general provisions in this section in the event of any conflict.

The general principles applicable to all winmr bonuses and promotions are as follows:

• Each promotion may only be claimed once by each member, unless stated otherwise.
• Wagering requirements (turnover) must be completed within the specified timeframe.
• Winmr reserves the right to revoke bonuses if abuse or attempts to exploit promotions are detected.
• The use of multiple accounts to claim bonuses is strictly prohibited and may result in account closure.
• Bonuses cannot be transferred between accounts or converted to cash unless turnover requirements have been met.

As a winmr member, you agree to use the platform responsibly and comply with all the following guidelines. Violation of any of these provisions may result in disciplinary action including account closure.

Prohibited activities on the winmr platform include:

• Using software, bots, or automated tools to play or interact with the platform.
• Colluding with other players to cheat or manipulate game outcomes.
• Money laundering or using the platform for any illegal activity.
• Posting offensive, obscene content, or content that violates the rights of others in any forum or communication channel on the platform.
• Exploiting vulnerabilities or technical bugs in the platform for unfair advantage — any bugs must be reported to the winmr team immediately.
• Selling, transferring or restructuring a winmr account to another party.

Winmr reserves the right to investigate any suspicious activity and take appropriate action, including suspending accounts while an investigation is underway.

Winmr reserves the right, at its sole discretion, to suspend or close any member's account without prior notice under the following circumstances:

• Violation of any terms in this document or specific terms of any promotion.
• Fraud, falsification of information or attempts to deceive the platform or other members.
• Failure to submit required KYC documents within the stipulated period.
• Requests by law enforcement authorities.
• Account inactivity for a period defined by the winmr inactive account policy.

If your account is closed due to violation of terms, winmr reserves the right to forfeit all bonus credit balances that have not met turnover requirements. Legitimate original deposit balances will be processed according to the applicable policy at the time of closure.

Winmr uses 256-bit SSL encryption technology to protect all your personal data and financial transactions. We take data security seriously and have implemented multiple layers of security controls to protect member information.

The collection, use and storage of your personal data is governed by winmr's separate Privacy Policy. Our Privacy Policy complies with the requirements of Malaysia's Personal Data Protection Act 2010 and forms an integral part of these Terms.

Winmr will not sell or share member personal information to third parties for marketing purposes without your express consent. Data sharing is limited only to platform operational requirements and compliance with applicable laws.

For further information on how we handle your personal data, please refer to Privacy Policy in full.

Winmr is committed to responsible gambling and the well-being of our members. We provide the following tools to help members manage their platform usage:

• Deposit limits: Set daily, weekly or monthly deposit limits from your account settings.
• Session time limits: Set time limits for your gaming session duration.
• Self-exclusion: Option to suspend your account temporarily from 24 hours to 6 months.
• Self-exclusion: Applications for permanent self-exclusion from the platform are available to members who require them.

For further guidance on responsible gaming, please visit the Responsible Gaming which contains useful resources and information.

The winmr platform is provided "as is" without any express or implied warranties. winmr does not guarantee that the platform will operate without interruption or errors at all times. Technical disruptions may occur due to maintenance, system updates or factors beyond our control.

To the extent permitted by applicable law, winmr is not liable for:

• Any financial losses incurred in gaming.
• Indirect, consequential, special or punitive losses.
• Service disruptions caused by third parties or circumstances beyond our control.
• Actions or omissions of any third-party payment service providers.

The aggregate liability of winmr to any member, under any circumstances, shall not exceed the total amount deposited by that member in the 30 days prior to the claim arising.

Winmr reserves the right to modify, update or replace any part of these Terms at any time at our sole discretion. Any material changes will be notified to members via platform notifications, email or other appropriate communication channels.

It is your responsibility to review these Terms periodically. The "updated" date at the top of this document will change when any amendments are made. Continued use of the winmr platform after amendments take effect means you accept the revised terms.

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or in connection with these Terms are subject to the exclusive jurisdiction of the competent courts in Malaysia.

If you have any questions, concerns or require clarification on any part of these Terms and Conditions, the winmr team is ready to assist you.

You can contact us via:

• Live Chat: Available 24/7 in the bottom corner of the winmr platform — the fastest way to get an immediate response.
• Email: [email protected] — for enquiries requiring written responses or document attachments.
• FAQ Page: Visit FAQ for answers to the most frequently asked questions.

The winmr support team operates 24 hours a day, 7 days a week including public holidays. We are committed to answering all enquiries within a reasonable timeframe and providing satisfactory resolutions.